Investment Managers & Social Media: Where do I start?

Sometimes, the biggest challenge facing embracing new technologies is knowing where to start.  And, when it comes to social media and investment advisors, this is very true.

There are countless pitfalls and compliance challenges.  But, it’s not as hard as you think.  It starts with an understanding of the regulatory picture.  And, FINRA spells it out nicely for you. 

Read on to get the link to FINRA’s PDF on Social Media

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Social Media Abstinence?

“Total abstinence is so excellent a thing that it cannot be carried to too great an extent.  In my passion for it I even carry it so far as to totally abstain from total abstinence itself” - Mark Twain

When FINRA made its recommendations regarding social media in January 2010, the industry reacted by clamping down on social media’s use.  Interestingly, but not unexpectedly, forced abstinence did little to curb employees Facebook and Twitter appetite.  The result?  Employees strengthened relationships in their personal networks.  And, employers missed out. 

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How many social profiles does your RIA have?  Or need?  Or want?  Data in this article suggests more investment managers are turning to multiple solutions, with each serving a specific purpose.  With more social outlets coming, it makes sense to spread your brand across major outlets.  But, only if you can do it right.  After all, more can be less.  If you want someone to juggle the bottles, contact us at advisorspark@gmail.com, or call us at 603.742.7100.  

Financial Advisors Need to Take Social Media Seriously

Social media is good for business, or so says conventional wisdom.  But, many investment managers are staying on the sidelines.  Why?  Because Vanguard can make an investment in social media as a rounding error while the owner of a small asset manager directly feels the pinch.

And, here lies the challenge for those tasked with building robust online social interactions at smaller firms.  How do you justify the investment, when the results are often hard to quantify?

Relationship building has never been cheap.  Most RIA’s lavishly outfit offices and waiting rooms.  Meals and entertainment budgets remain a staple.  And, you’re unlikely to see managers replacing heavy weight letterhead with copy paper.  Why do firms spend money this way?  Because clients are image conscious. 

The same holds true for social media.  If investment managers are going to make the commitment to build deeper relationships with clients and prospects using social media, they’re going to have to make a commitment to spending money to do it right.  If they fail to make the necessary commitment, they risk damaging their appearance.  Which, in an image conscious industry is risky.     

Choosing to embrace social media means worrying less about the immediate payback and recognizing it as a valuable tool for planting seeds.  A successful social media presence will yield results, by

  • Boosting referral rates
  • Expanding further into the client’s family tree, and
  • Increasing the number opportunities to generate business by increasing interactions.

After all, successful advisors don’t build their business for the short term.   Instead, they take a long view.  They know relationships built today will yield larger, more integrated relationships in the future.  And, this alone is why financial advisors should take social media seriously. 

-Todd Campbell

AdvisorSpark: advisorspark@gmail; 603.742.7100

"Any emotion, if it is sincere, is involuntary."

— Mark Twain

Last year, 30% of financial advisors used social media.  Today, 70% are using social media and its use is climbing every day.  A good social media program strengthens client relationships, boosts referrals and maintains your firms position as the go-to resource for all things financial.  With so many advisors embracing social media, advisors need to be asking “is my social media program good enough?”

Todd Campbell, Chief Creative Officer of AdvisorSpark, appears on Kathleen Hayes CNN/fn show in 2002 to discuss gold when it was below $360 per ounce.

Want to know a bit more about Chief Creative Officer Todd Campbell, the founder of AdvisorSpark?  Listen to the introductory podcast for Todd’s book “Your Guide to Better Stock Picks: Tips from the Advisor’s Advisor”.

"Money is a tool. If used incorrectly, it breaks things” - Todd Campbell, Chief Creative Officer, AdvisorSpark"